What is omnichannel retail?

Q: What integrations does Tilroy offer for omnichannel retail?

Tilroy offers more than 40 integrations, including Mollie, Adyen, Bancontact, Exact, Yuki, Mailchimp, Google Analytics 4, Custobar, Tweakwise, and Shopify. Tilroy also has an open API for custom connections.

No duplication of effort

Create articles for your store and webshop in one click

Unified customer data

Track purchases across both in-store and online channels effortlessly.

Real-time stock

Items sold in-store are instantly updated online.

One central management

Manage your store, your web shop and your inventory efficiently and as one.

Omnichannel loyalty

Choose from many standard options or create your own formula for your store and your web shop

Wondering how it works?

Request a demo or ask our experts a question

Easily customizable

Add videos, photos, blogs, and text with our intuitive CMS.

Comprehensive package of features

Google maps, suggestive search, customizable filtering options, ...

Integrate your favorite marketing tools

Mailchimp, Google Analytics 4, Custobar, Tweakwise, Google Tag Manager,...

Click & Collect

Let customers order online and pick up in-store.

Online gift cards

Personalized gift cards that can be redeemed in your store and your web shop

With a strong development team

To add custom functions

Customers today

Retailers who seamlessly integrate their online and offline sales channels consistently outperform their competitors. Modern customers expect fast, convenient shopping experiences across both platforms. Achieving this level of service is only possible when retailers manage their store and webshop as a unified system.

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Simplify administration

Streamline your daily operations by automating routine tasks, setting reminders for yourself and your team, and seamlessly integrating with your preferred accounting software.

Strengthen customer relationships

Build trust and loyalty with a consistent brand experience that resonates across all channels, encouraging customers to stay connected with your store and shop with confidence.

Grow your stores

Foster stronger customer relationships to drive repeat purchases, increase order sizes, and unlock greater value for your business.

POS system

Features comprehensive promotional tools and task management with notifications

Webshop

Manage your webshop yourself and sell through multiple channels

Inventory Management

In real time for one, or several branches

Loyalty

Multiple formulas and a seamless customer benefit experience

Service & Rental

With reminders for your employees and for your customers

Integrations and API

Leverage existing integrations or connect to the Tilroy API

"Thanks to Tilroy, we can increase the value of our stores in a more simple and beautiful way and continue to put our physical customer first."

Bass Kamst

Kamst Mode

"Tilroy has the only software in the industry that truly addresses the needs of the modern consumer."

Yana Dejonghe

Aerts Action Bike

"It is unthinkable that we would ever manage information for a web shop, an inventory and a POS system side by side."

Jan Van Hoof

MOOSE in the CITY

"You're not often in the journey for new retail software. Map out what you really need and get guidance from parties like Tilroy'"

Bobby Clous

Clous Mode

"Our industry is quite unique, but Tilroy developed customized solutions for us. That gave us confidence that they could be our partner."

Maxime Heinderson

Jeweler Jan Maes

"As an organization, we are more professional with Tilroy overnight, and all of our employees are immediately familiar with the system."

Armand Timmers

The Circle Shops Coast

''The data streams of inventory, sales and the customer are of course crucial. We now have these fully mapped and real-time visibility in each till thanks to the new software.''

Dorian Hofs

Beautiful Perfumery

"With Tilroy, everything is just a lot more efficient, by far the most complete system on the market."

Mark Timmermans

Timmermans

"Our current workload, workflow and logistics would have been impossible without Tilroy's omnichannel solution."

David Hamal

KRC Genk Fanshop

"With Tilroy, we are now getting closer to our goal of becoming the best specialized sports store in Europe."

Koen Wilssens

Runnerslab

"Tilroy is continuously improved and expanded with new features and the support team is always available with advice and assistance."

Thierry Van Poppel

Versato

"Tilroy enables international growth without us having to scale up our back office."

Benoit Cuvelier

Twice As Nice

Omnichannel retail is an approach where a retailer manages their physical store, online store, and other sales channels as a single integrated entity. Customers can switch between online and offline channels, while the retailer has real-time inventory visibility and one central customer profile.

What is the difference between multichannel and omnichannel?

In multichannel, a retailer sells through multiple channels (store, online store, marketplace), but these channels operate independently. In omnichannel, all channels are fully integrated: inventory is synchronized in real time, customer history is available everywhere, and the customer experience is consistent, whether they buy online or in-store.

What is the difference between omnichannel and unified commerce?

Unified commerce takes omnichannel a step further: all systems (POS, online store, inventory, CRM, loyalty, service management) run on one shared data platform, instead of linked systems exchanging data. Tilroy is built as a unified commerce platform: all modules share the same database, ensuring data is always consistent and available in real time without synchronization issues.

What systems does a retailer need for omnichannel?

An omnichannel retailer needs at least a point-of-sale (POS) system, an online store, and an inventory management system. Ideally, these three are integrated into a single platform to prevent data loss or synchronization errors. Tilroy combines all three in one system.

How does Tilroy synchronize inventory between the store and the online store?

Tilroy synchronizes inventory in real time. As soon as an item is sold in the store, the stock immediately decreases on the online store. This prevents overselling and out-of-stock situations—where a customer orders something that is actually no longer available.

Is omnichannel also suitable for small stores?

Yes. Omnichannel is not restricted to large chains. Even a retailer with a single location benefits from an integrated online store and POS system: less manual work, fewer inventory errors, and a better customer experience. Tilroy supports single-store retailers as well as chains with dozens of locations.

How long does the implementation of an omnichannel POS system take?

Implementation time depends on the complexity of the assortment and the number of locations. For a smaller retailer, Tilroy is usually operational within a few weeks. For retail chains with many SKUs or extensive integrations, implementation can take longer. Tilroy guides the entire onboarding process.

What integrations does Tilroy offer for omnichannel retail?

Tilroy offers more than 40 integrations, including payment providers (Mollie, Adyen, Bancontact), accounting software (Exact, Yuki), marketing tools (Mailchimp, Google Analytics 4, Custobar, Tweakwise, Google Tag Manager), and e-commerce platforms (Shopify). Tilroy also has an open API for custom connections.

Does Tilroy comply with Belgian and Dutch tax requirements?

Yes. Tilroy meets the tax requirements in both Belgium and the Netherlands, including VAT and retail reporting requirements in both countries.

How much does an omnichannel POS system like Tilroy cost?

Tilroy's pricing depends on the selected package, the number of locations, and the required modules. Tilroy uses a subscription model. For a concrete price indication based on your specific situation, requesting a demo via tilroy.com is the fastest route.

Omnichannel retail

Tilroy’s omnichannel solution puts you at the heart of every shopping experience