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Home / Support
Need help? Ask from your POS
Our support team helps you quickly, in your own language.
- Ask for help directly from your POS: we immediately see which store and checkout it is about
- A team in Belgium and the Netherlands, in your own language
- Call +32 3 820 17 56 or email connect@tilroy.com
Support request from POS 2Receipt printer not respondingin progress
Reply from the support teamPrinter reconnected, can you test?resolved
How we help you
HelpdeskAsk your question or report a problem. You follow your ticket until it is resolved.To the helpdesk
ManualExplanations per topic, with screenshots. Look up what you want to do.To the manual
Remote helpDownload TeamViewer and a colleague looks along at your screen.Download TeamViewer
Local ClientThe latest version of the Tilroy Local Client for your POS PC.Download the Local Client
If something comes up, we can turn to Tilroy in our own language. For a small business owner who does everything themselves, that is exactly what makes the difference.
Marleen Bijnens & Nath Slangen, founders of HEEMWhat's new?
We install updates for you. In the release notes you read what has changed.
See the release notesSystem statusSee right away if everything works. Click Get Notifications on the status page and you get an email about planned updates and outages.To the status page status.tilroy.com
Frequently asked questions
How do I request support?
From your POS, via the helpdesk, or by phone on working days between 9 am and 5 pm: +32 3 820 17 56 (Netherlands: +31 85 799 02 00).
Who helps me with the start?
Your project manager, until the first months after launch. Then the support team takes over.
Does support cost extra?
No. Support is included in your subscription.
How do I know if there is an outage?
On the status page. Sign up via Get Notifications and you are notified automatically.