Privacy Policy

Last updated December 30th, 2025

 

Summary

Purposes

We do not collect or use information for purposes other than those described in this privacy policy unless we have obtained your prior consent to do so. Your information may be accessed or deleted at any time and this consent may be withdrawn at any time.

Third Parties

Information is not shared with third parties. In some cases, the information may be shared internally. Our employees are obliged to respect the confidentiality of your data.

Choices for personal data

We offer all visitors the opportunity to view, change, or delete any personal information currently provided to us.

Change/unsubscribe newsletter service

At the bottom of each mailing you will find the option to modify your data or to unsubscribe.

Change/unsubscribe communication

If you wish to modify your data or have yourself removed from our files, please contact us. See contact details below.

Disabling cookies

Most browsers are set to accept cookies by default, but you can reset your browser to refuse all cookies or to indicate when a cookie is sent. However, some features and services, on our and other websites, may not function correctly if cookies are disabled in your browser.

Questions and Feedback

We periodically check for compliance with this privacy policy. If you have any questions about this privacy policy, please contact us:

Tilroy
Dijkstraat 6
2630 Aartselaar
Tel: +32 (0) 3 827 21 95

www.tilroy.com

 

I. Explanation

This Privacy Policy is based on Article 13 of the General Data Protection Regulation and sets out the rights and obligations of the company in relation to external individuals whose personal data it processes mainly in the context of online sales and marketing of goods and services.

II. Model

This "Privacy Policy" governs the processing of your personal data by the controller: Tilroy BVBA, Dijkstraat 6, 2630 Aartselaar, BE 0648.822.409

Please read this Privacy Policy carefully as it contains essential information about how your personal data is processed and what cookies are used. By providing your Personal Data on the Website https://www.tilroy.com and by providing email addresses listed on this Website with Personal Data, you declare that you have read this Privacy Policy and also expressly agree to it, as well as to the processing itself.

Article 1 - General

 

1.1. Tilroy BVBA complies with the "Law of December 8, 1992 on the protection of privacy in relation to the processing of personal data", as amended by the Law of December 11, 1998 as well as the anti-spam provisions of Book XII of the Economic Code regarding the "law of the electronic economy".

1.2. Tilroy BVBA, through the present Privacy Policy, also complies with the European Regulation 2016/679 of 27 April 2016 on the protection of personal data.

1.3. The controller of the processing of your personal data is Tilroy BVBA . A declaration has been made to the Commission for the Protection of Privacy regarding the processing of your personal data.

 

Article 2 - Personal information

2.1. Personal information that you communicate to us:

• Category 1: without registration: your IP address, surfing behaviour, origin and search terms.
• Category 2: your profile name, password, e-mail address, login data and possibly your profile picture
• Category 3: upon registration: when subscribing to our newsletter: your e--mail address;
• Category 4: via cookies to gain a better understanding of our customers so that we can tailor our services accordingly
• Category 5: your address data as a result of placing an order.

 

2.2. Tilroy BVBA may collect information from you (Personal Information) in several ways:

a. through the use of cookies (see below);

b. during your registration and use of the Website;

2.3. The Website also uses cookies that collect some Personal Data. For the provisions regarding the use of cookies, see Article 9.

 

Article 3 - Purposes of processing

3.1. General purposes:

The Company will use the Personal Data collected from you exclusively for the following purposes:

• Category 1: maintaining and improving this Website and including Personal Information in anonymous statistics, from which the identity of specific individuals or companies cannot be traced, with the legal basis being Tilroy BVBA's legitimate interests to continually improve its Website and services;
• Category 2: managing your account on this Website for the purpose of using our Company and website, with the legal basis being the performance of a contract requested by you, and, if indicated by you, also sending you direct marketing, with the legal basis being your explicit prior consent;
• Category 3: to send you direct marketing, newsletters, actions and promotions, with the legal basis being your explicit, prior consent;
• Category 4: in order to better understand our customers so that we can tailor our services accordingly, with the legal basis being your explicit, prior consent;
• Category 5: the delivery and billing of products ordered by you, with the legal basis being the provision of a service requested by you.

You are not obliged to disclose Your Personal Data, but understand that the provision of certain services becomes impossible if You refuse the processing.

3.2. Direct Marketing:

Personal Data will also be used for direct marketing, provided You have given additional express consent ("opt--in").

If You are already included in our mailing list for receiving marketing materials in paper and/or electronic form, Tilroy BVBA may

use for sending marketing and other materials related to Tilroy BVBA, its products and/or services. Tilroy BVBA may use the information you provide to update documents held by Tilroy BVBA.

This consent may be revoked at any time, without justification and free of charge by, for example, clicking the unsubscribe link provided for this purpose, at the bottom of each promotional e-- mail message.

 

3.3. Transfer to third parties:

In the event of full or partial reorganization or transfer of Tilroy BVBA's business, whereby it reorganizes, transfers, discontinues its business activities, or if Tilroy BVBA goes bankrupt, this may mean that your information is transferred to new entities or third parties through which all or part of Tilroy BVBA's business activities are conducted.

Tilroy BVBA will make reasonable efforts to notify you in advance of Tilroy BVBA disclosing your information to said third party, but you also acknowledge that this may not be technically or commercially feasible in all circumstances.

Tilroy BVBA will not sell, rent, distribute or otherwise make your Personal Information commercially available to third parties except as described above or except with your prior consent.

 

3.4. Legal Requirements:

On rare occasions, Tilroy BVBA may be required to disclose your Personal Data pursuant to a court order or to comply with other mandatory laws or regulations. Tilroy BVBA will make reasonable efforts to inform you in advance in this regard, unless subject to legal restrictions.

 

 

Article 4 - Duration of processing

Personal data is kept and processed by us for a period necessary in function of the purposes of the processing and in function of the contractual relationship between the Company and You.

 

Article 5 - Your rights

5.1. Right of access and inspection:

You have the right to access Your personal data at any time, free of charge, as well as the use We make of Your personal data.

5.2. Right of rectification, deletion and restriction:

You are free to communicate or not communicate Your personal data to Tilroy BVBA. In addition, You always have the right to request Us to correct, supplement or delete Your personal information. You acknowledge that if You refuse to communicate or request deletion of personal information, certain services and products may not be available.

You may also request to restrict the processing of Your Personal Data.

5.3. Right of Objection:

You also have a right to object to the processing of Your Personal Data for serious and legitimate reasons.

In addition, You always have the right to oppose the use of Personal Data for direct marketing purposes; in such case, You do not need to provide reasons.

5.4. Right of free data transfer:

You have the right to obtain and/or transfer to other controllers Your Personal Data processed by Us in structured, common and machine-readable form.

5.5. Right of withdrawal of consent:

To the extent processing is based on Your prior consent, You have the right to withdraw that consent.

5.6. Exercise of Your Rights:

You may exercise Your rights by contacting Us to that effect, either by email to info@tilroy.com or by mail to Tilroy BVBA, Dijkstraat 6, 2630 Aartselaar or by using the contact form on the Website, provided that You attach a copy of Your identity card.

5.7. Automatic decisions and profiling:

The processing of Your Personal Data does not include profiling nor will You be subjected to automated decisions by Us.

5.8. Right to lodge a complaint:

You have the right to file a complaint with the Belgian Privacy Commission: Commission for the Protection of Privacy, Rue du Printing Press 35, 1000 Brussels, Tel +32 (0)2 274 48 00, Fax +32 (0)2 274 48 35, e--mail: commission@privacycommission.be.

This is without prejudice to any remedy before a civil court.

Should You suffer damage as a result of the processing of Your personal data, You may bring a claim for damages.

 

Article 6 - Security and confidentiality

6.1. We have developed security measures adapted at the technical and organizational levels to avoid the destruction, loss, falsification, modification, unauthorized access or inadvertent notification to third parties of personal data collected as well as any other unauthorized processing of these data.

6.2. Under no circumstances can Tilroy BVBA be held liable for any direct or indirect damages resulting from an erroneous or unlawful use by a third party of the personal data.

6.3. You must at all times comply with security regulations, including preventing any unauthorized access to Your login and code. You are therefore solely responsible for the use made from the Website of Your computer, IP address and of Your identification data, as well as for their confidentiality.

 

Article 7 - Third party access

7.1. In order to process Your personal data, We grant access to Your personal data to Our employees.

7.2. We guarantee a similar level of protection by making contractual obligations opposable to these employees and appointees, which are similar to this Privacy Policy.

 

Article 8 - Privacy Commission declaration

This processing of personal data has been declared to the Privacy Commission. You can always contact this Commission at the following addresses:

Commission for the Protection of Privacy Rue du Printing Press 35
1000 Brussels
+32 (0)2 274 48 00
+32 (0)2 274 48 35
commission@privacycommission.be

 

Article 9 - Cookies

9.1. What are cookies?

A "cookie" is a small file sent by Tilroy BVBA's server and placed on Your computer's hard drive. The information stored on these cookies can only be read by Us and only for the duration of the visit to the Website.

9.2. Why do we use cookies?

Our Website uses cookies and similar technologies to distinguish Your usage preferences from those of other users of our Website. This helps us to provide you with a better user experience when you visit our Website and also allows us to optimize our Website.

Due to recent legislative changes, all Websites targeting certain parts of the European Union are required to ask your permission to use or store cookies and similar technologies on your computers or mobile devices. This cookie policy gives you clear and comprehensive information about the cookies we use and their purpose.

9.3. Types of Cookies:

Although different types of cookies exist, distinguished in terms of functionality, origin or retention period, the legislation mainly distinguishes between functional or technically necessary cookies on the one hand and all other cookies on the other hand.

The Website only uses the following cookies: