Find quick answers to your questions

Going live usually takes about a week from the moment you order. How long it takes exactly depends on the number of stores and the size of your assortment. You decide when your webshop goes online, because you manage it yourself after the start-up.

Good preparation saves the most time. If you have these lists ready, we load them for you so you start with a system that is already set up:

• your products, with colours, sizes, stock and product groups
• your prices: purchase, VAT and sales
• your customers: address details, email and VAT numbers

Yes. If you can export your data from your current system, or if you keep it in Excel, we import it for you. Usually at no extra cost. You do not start with an empty system and you do not have to retype anything.

Tilroy is built for retailers, not for programmers. The functions you use daily are self-explanatory. There is an online manual with a search function, and you can request help straight from the till, without a separate portal. If you or your staff need more, we arrange training.

As many as you want, at no extra cost. Per product you record what you need:

• photos, as many as you like
• descriptions in several languages
• barcodes, entered yourself or generated by the system
• brand, sizes, colours and supplier
• purchase price, sales price and promotional price
• VAT, category and related products

You can create products as you go, for example while placing an order with your supplier, or upload an Excel or CSV file.

Tilroy has its own webshop that runs in the same system as your till, with a CMS and SEO functions. You create your products and data once instead of in two systems, so migrating is often the logical choice.

If you work with Shopify, you do not have to migrate. With the Shopify integration you keep Shopify as your webshop and add a full Tilroy POS for your physical stores.

On another platform, let us know. What is possible depends on the platform, so we look at it together.

Get in touch. In a conversation at your store or at our office we get to know your business and go through the practical side. Request an appointment.

An internet connection and a browser are enough. Tilroy runs on PC and laptop, Windows as well as Apple, on tablets and on your existing touchscreen POS devices. In most cases your receipt printers, label printers, barcode scanners and cash drawer keep working. We check what you have before you start.

If you do not have equipment yet, you can buy it through the Tilroy Shop: touchscreen tills, self-checkout kiosks, scanners, handhelds, receipt and label printers, cash drawers, customer displays and eID scanners. Hardware is not part of the subscription.

Yes, as long as the tablet has an internet connection, over wifi or mobile. You can connect a payment terminal and a receipt or label printer to it as well, so a tablet can serve as a full till. We also sell bluetooth barcode scanners you can use with a tablet.

If you sell on the shop floor or away from your store, Tilroy Mobile POS is the module for that.

With the offline module you keep selling without an internet connection, at standard or promotional prices. As soon as the connection is back, your transactions synchronise automatically.

Mollie, Pay., CCV, Worldline, Adyen and MultiSafePay. You decide which payment methods you offer in the store and in your webshop. The overview is on the payment providers page.

Yes. UPC, EAN and other barcodes are transferred, so you have them from day one. If you create a new item without a barcode, Tilroy generates one. Supplier barcodes can be added later.

There are more than forty existing integrations, plus an open API for your own connections.

• accounting: Exact Online, Yuki, Adsolut and Qobee
• shipping: Sendcloud and Bpost, with labels from your back office and collection points in your webshop
• marketplaces: orders from Bol and Amazon, among others, arrive in your till
• marketing and reporting: Mailchimp, Sendgrid, Custobar, Tweakwise, Google Analytics 4, Google Tag Manager and Zoined
• e-invoicing: sending and receiving through the Peppol network
• suppliers and wholesale: EDI
• sign-in: single sign-on through Microsoft 365

The full overview is on the integrations page.

Yes, and it is the starting point of the system. Till, webshop, stock and customer base sit in the same system instead of being connected to each other. One customer profile across store and webshop, one stock across all your locations and channels.

As standard that means click and collect, ship-from-store, returning or exchanging online purchases in the store, gift vouchers that work online and in store, and orders from your webshop, your stores and marketplaces in one overview.

In most setups the till, the webshop and the stock are separate systems held together by connections. In Tilroy it is one system with one database. There is nothing to synchronise and you never enter anything twice.

In practice: the same prices and promotions on every channel, customers recognised online and in store, and gift vouchers that work everywhere. New functions become available automatically, at no extra cost and without installing updates.

You manage as many as you need, and your central warehouse belongs there too. Products and customers are created centrally and are known immediately in every location. You spread your stock across locations and request transfers between them.

Your staff can see at the till where an item still is and request a transfer there. Store A sells an item that sits in store B: the customer collects it there, or store B ships it. Whether you run twenty stores or one, you get the same options.

Yes. You create customers at the till or import a full list from a CSV file, with addresses, phone numbers and email addresses. You can retrieve customer lists per store and review the history per customer. Discounts and dedicated price lists are set per customer category.

You can export your customer data to your own tools, and there are connections with Mailchimp, Sendgrid and Custobar, among others.

You get a view of all store activity: turnover, transactions, real-time stock and stock transfers. You can report per store or across stores: cash day book, IPT and APT report, Z-report, customer data, category overview and sales per brand.

For any period you choose, you can retrieve all sales transactions, stock movements, open advances and open transfers. Everything can be processed further in Excel, and for more extensive dashboards there is a connection with Zoined.

You get the overviews your accountant needs straight from Tilroy: sales, stock, cash day book and Z-report. Tilroy also connects to Exact Online, Yuki, Adsolut and Qobee, and you send and receive invoices through the Peppol network.

Tilroy is also used in temporary and seasonal stores, such as pop-up stores. You pay for the months your business is open, and afterwards you can request a file with all your data.

Our support team works from Aartselaar and Breda. You can request help straight from your till, or email support@tilroy.com. By phone we are available Monday to Friday between 9 a.m. and 5 p.m. on +32 3 820 17 56.

For how-to questions there is the manual at help.tilroy.com. The current availability of the system is shown at tilroy.statuspage.io.