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Quickly find an answer to your questions
About switching to Tilroy, hardware, security and support.
Search a questionGetting started and switching
How long does it take to get started with Tilroy?
With the Go-Live Plan you are live within 30 days. Exactly how fast depends on the number of stores and products.
Can I transfer my store data to Tilroy?
Yes. If you can export customers and items or have them in a list, we upload them, usually at no extra cost.
I'm not very technical. How hard is it to enter my customers and products?
Tilroy is easy to use and has an online manual with search. Training is also possible.
How do I add products, and is there a maximum?
There is no limit and you add as many attributes as you want, at no extra cost. You create products as you work, or via an Excel or CSV file.
How can I get started?
Book a personal meeting, at our office or in your own store.
Hardware and data
Does Tilroy keep working without internet?
The POS keeps working offline and syncs by itself as soon as the connection is back. As a backup you can provide a 4G connection.
Is my data safe in the cloud?
Tilroy is ISO 27001 certified, with backups, network redundancy and attack detection, among other things. More about security
Does Tilroy work with my existing hardware?
Tilroy works in the browser on PCs, laptops, tablets and existing touchscreen POS terminals. On a tablet you can't connect a payment terminal or printer.
Can I use Tilroy on an iPad or Android tablet?
Yes, with internet. There are limitations for payment terminals and printers. You can order Bluetooth barcode scanners from us.
Does Tilroy support my payment provider?
Tilroy works with Mollie, Pay., CCV, Worldline, MultiSafepay, Adyen and Bancontact Pro. See the payment providers
Can I import the barcodes from my previous POS system?
Yes, you simply transfer UPC, EAN and other barcodes. New items get a barcode automatically.
Can I combine my existing webshop with Tilroy?
Switching to Tilroy's webshop is usually best, but an integration is also possible, for example with Shopify. How the Shopify integration works
Can someone help me install my POS?
Yes, a technician can install the system on site at your store.
General questions
Can I work omnichannel with Tilroy?
Yes. Webshop inventory, click & collect and home delivery are standard in Tilroy, on one database.
I already have a POS system. Why Tilroy?
You manage items, prices, customers and inventory in one system, with the same prices and promotions online and in store. You get new features at no extra cost.
Does Tilroy help with my accounting?
Yes, with reports such as the cash journal and the Z report, and integrations with Exact Online, Yuki and Venice, among others.
Who can I call if I have questions?
Email the support mailbox, or call on working days between 9 am and 5 pm.
My store is temporary. Can I cancel without losing my data?
You only pay for the months the store is open. Afterwards you can request all your data.
I have several stores. How does Tilroy help?
Unlimited stores and a central warehouse, with stock allocation, transfers and shared items and customers.
Can I manage my customers easily?
Yes: customer lists per store, history, import and export, and discounts per customer category.
Can I track what happens in all my stores?
You see revenue, transactions, real time inventory and transfers, per store or across all stores.
See Tilroy at work in your store
A consultant shows you Tilroy with your products and your way of working. You only fill in your name, company and email or phone.
Book your demo Larger chain? Book an exploratory meeting