Find quick answers to your questions

The startup time depends on the size of your business (number of stores) and the number of products you sell. In principle, you can start working with your Tilroy cash registers within a week after ordering. You can manage the integrated webshop yourself after startup, so you decide how quickly your items appear online.

Good preparation is half the battle. If you have the following lists, we can upload them for you so that you can start with a ready-to-use system.

• List of all products (incl. colors, sizes, stock, product groups, ...)
• List of prices (purchase, VAT, sales, ...)
• List of customers (address data, e-mail, VAT numbers, ...)

If you can export data from your existing system, or if you have data lists, we can probably load them into Tilroy at no additional cost.

Tilroy is a very user-friendly product. The most obvious functions are self-explanatory. Moreover, you will get access to an online manual with search function. If necessary, we can also provide training for you and/or your staff to quickly get started with Tilroy.

In Tilroy, you can add as many products as you want at no extra cost. You can also add a lot of product features:

- Photos (unlimited number per product).
- Article description (in different languages)
- Barcode (these are also automatically created by the system if you don't have one)
- Brand
- Sizes
- color
- Supplier
- Price information: purchase price, selling price, promo price, ...
- VAT
- Category
- Related products
- ...

You can create products "on-the-go," such as when you place your order with a supplier; or you can upload an Excel or CSV file with the data.

Contact us! During a personal meeting we will get to know your business better and we can check off all the practical issues.

Stop by our office or request an appointment in your own business.

An Internet connection is all you need to work with Tilroy wherever you want. Internet connections are becoming faster and more stable, so you are almost guaranteed mobile freedom. If your Internet connection via cable or Wi-Fi is not stable enough, you can always use a 3G or 4G connection as a backup.

Tilroy provides a stable service with great attention to information security: highly trained staff, network redundancy, data backup, emergency power supply, attack detection ... these are just a few examples of our security policy.

Internet suffices to open Tilroy in your web browser. Tilroy works on most tablets (iPad, Android, ...), PCs and laptops (Windows and Apple) or on your existing (touchscreen) POS devices.

Do keep in mind that there are limitations in terms of using iPads or other tablets as POS. Of course sales are possible but they cannot be seen as complete Point Of Sale systems because it is not possible to link payment terminals and label - and ticket printers.

So you don't have to specify your favorite brands. Very likely Tilroy is also compatible with your existing ticket printers, barcode scanners, label printers, ... We will look into this with you.

If you don't have any equipment yet, you can also come to us. We have an extensive range with all the necessary hardware to come to a complete point of sale system.

If you can export data from your existing system, or if you have data lists, we can probably load them into Tilroy at no additional cost.

You can use Tilroy on a tablet (Android or iOS) as long as it also has an Internet connection (Wi-Fi or mobile). We also sell Bluetooth barcode scanners that you can use on your tablet.

However, please note that there are limitations as far as iPads or other tablets are concerned. It is not possible to link payment terminals and label and ticket printers.

All UPC, EAN or other barcodes can be transferred so that you have them from the start. When you create new items in Tilroy, the system creates barcodes itself. You can also add supplier barcodes afterwards if you wish.

Tilroy has an integrated e-commerce platform, with a webshop that you can edit and set up yourself. The big advantage is that in it you only have to create all articles and data once. In many cases, it makes sense to migrate your webshop.

If you prefer not to migrate, we can see to what extent a link is possible. Many factors play a role here. To see if your current webshop is compatible with Tilroy or to find out the cost of this link, please contact us. You can do this by phone at +32 (0) 3 820 17 56 or by sending an email to support@tilroy.com.

You can always make an appointment with one of our technicians. They can install your POS with all the necessary peripherals on site.

Tilroy includes by default everything to work omnichannel: show store stock on the webshop, click & collect (order online and collect in store), e-tickets, customer account, stock movements between stores, home delivery, omnichannel gift vouchers ...

Tilroy saves you time if you want to work omnichannel because you manage the stores and webshop in the same system: only one database for your articles, stock, customers, ... no loss of time or risk of errors due to double entry.

Tilroy also runs securely in the Cloud, without the need for local servers. And thanks to the subscription formula, you can be sure that you only pay for what you use.

In many ways, Tilroy is a unique solution for your business and your customers. With Tilroy, you manage your items, prices, customer information, stock and other data in one system, whether you have one or multiple stores, with or without a web shop. Data always stays up-to-date without any synchronization or delay.

Whether your customers buy online or offline, they enjoy the same promotions and prices through each channel. They are also recognized online and offline by the customer database. Even gift cards are usable through any channel.

You choose which payment methods you provide for your customers in the store and in the web shop.

Moreover, Tilroy is always growing with you and the system keeps evolving. New features and improvements are immediately available to you, at no extra cost and without having to install updates.

Tilroy has a standard reporting function with which you can view all kinds of overviews such as stock, sales, cash diary, Z-report, ... You can submit the necessary documents to your accountant in no time.

Tilroy already has an interface with the accounting system Venice of Unit24, Exact Online and Yuki.

Tilroy is a SAAS product. This stands for software as a service. You can always email support@tilroy.com with questions or problems. We make sure that your question reaches the right person and that you are helped as soon as possible.

You can reach us by phone from Monday to Friday between 9 am and 5 pm at +32(0)38201756.

You can manage as many stores as you need in Tilroy. You can distribute your stock across all locations, request stock transfers between locations, etc. Articles are created centrally and immediately recognized in all your stores, as well as your customer base.

Your staff can use Tilroy to see in which location stock is still available and request a transfer in the cash register. Also, store A can sell an item that is in stock in store B. The customer can pick it up there themselves or store B can ship this order to the customer. Tilroy supports all of these stock movements. Whether you have twenty stores or just one, you have the same options and capabilities.

With Tilroy, you can easily add and manage customers. You can retrieve customer lists by store and view customer histories. Furthermore, you can export all customer data to your favorite reporting, marketing, or email tools.

Create new customers on your POS or import a complete list from a CSV file. Add addresses, photos, phone numbers, email addresses... to your customer database. Export your customer data to your favorite e-marketing packages or service providers, such as Mailchimp. Create discounts or specific price lists by customer category.

Tilroy offers you a complete overview of all store activities: sales, transactions, real-time stock, stock transfers, ... Tilroy also offers you reporting options per store or across different stores: cash diary sheet, IPT/APT report, Z report, customer data, category overview, sales per brand....

Furthermore, for a selected period you can retrieve all sales transactions, stock movements, open advances, open transfers... All data can be further edited with Excel or other reporting software, and are ready to be delivered to your accountant.